Manual Vs. Mobile: The Data Ownership Distinction
By: MomentSnap

We hear it all the time: “My company has no need for mobile performance data; we already print it out and...

Breaking The One-Way Mirror
By: Ashish Gambhir

It’s the $500 billion question: how can we get hourly frontline workers to commit to our company? Everyone seems to have a solution — or six, or ten. We’ve all seen the headlines: “5 Ways to Increase Employee Engagement.” Can it be that easy? Actually, it’s easier. It comes down to something the MomentSnap team […]

Have A Frontline Culture Quandary? Here’s How To Fix It
By: Ashish Gambhir

The culture conversation: we’ve all had it. The question arises in recruiting sessions; interviews; even internally in top-level audits — what’s the culture like? The culture question is ubiquitous for good reason: a plethora of research demonstrates that culture is a top factor in attracting millennials to the job. This may not seem like a […]

Preventing Manager Burnout
By: Ashish Gambhir

Frontline employees are the vanguard of industry: the foot soldiers that battle for business success; the day-to-day movers and shakers of sales. That’s why engagement levels among hourly workers can exert such a profound effect on the bottom line. It’s with good reason, then, that more and more companies are waking up and launching efforts […]

The 3 pillars of engagement that helped Chili’s boost stock from $4 to $60
By: Ashish Gambhir

Adaptation, particularly for longstanding brands, is not an easy feat — but the twenty-first century has necessitated agility in recognizing new trends and altering course quickly. This is the situation that Chili’s Grill & Bar, a pioneer of the casual dining movement and one of America’s best-recognized brands, found itself mired in eight years ago […]

Want To Boost Engagement? For Quantifiable Results, Do This
By: Ashish Gambhir

The biggest myth in corporate operations is busted. Frequently, attempts to reverse the global disengagement trend are stymied by a stubborn piece of conventional wisdom: employee engagement isn’t quantifiable. Well, fantastic. Even the most robust engagement campaign can’t audit its own success without empirical evidence; how would an organization know when headway had been made? […]

Employee Recognition: You’re Doing It Wrong
By: Ashish Gambhir

Employee recognition is crucial — without it, servers quickly lose zeal for their work, and any motivation to contribute discretionary effort to the business. Why would they go above and beyond when their accomplishments seem to be taken for granted? Despite the tangible impacts that stem from low recognition rates — decreased efficiency, dips in […]

MomentSnap raises $2.3million seed round
By: Ashish Gambhir

Arlington, VA — MomentSnap, the frontline employee engagement company helping enterprises like Five Guys and Applebee’s motivate their hourly workforces, today announced that it has secured $2.3 million in a Seed funding round. The new round, led by Bowery Capital and The Entrepreneurs’ Fund, will enable MomentSnap to bolster its sales efforts and expand the […]

Frontline Survey: 90% Of Hourly Workers Are Dissatisfied
By: Ashish Gambhir

There’s no denying it: frontline workers are disillusioned. Countless surveys, including a recurring series from Gallup, have demonstrated that employee engagement is tanking among America’s population of hourly workers. The problem with many engagement surveys is that they often seek a binary response: yes or no; engaged or disengaged. Engagement, though, is a spectrum, and […]

To Engage Staff, Do Absolutely Nothing.
By: Ashish Gambhir

In some rare and beautiful instances, proactivity is even easier than passivity. Subscribers to conventional wisdom would probably rank employee engagement solidly within the realm of concepts that this statement will never apply to. Well — there’s a reason it’s called conventional wisdom. As it turns out, a combination of innovation and exhaustive research into […]

The Communications Quagmire
By: Ashish Gambhir

Workers on the sales floor have the single-handed power to sway the results of transactions every minute, and...

How To Leave The Disengagement Party
By: Ashish Gambhir

Expect $500 billion wasted per annum; a 120% attrition rate nationally; lagging morale; and...

The Simple Art Of Kudos
By: Ashish Gambhir

There are many names for the too-common culture of disillusionment that stagnates in many companies.

The Secret Sauce Of Motivation
By: Ashish Gambhir

What’s the secret sauce of engagement? It’s a common question with a deceptively simple answer: science. Yes, really. Science. Motivation is a phenomenon rooted in psychology, and some very intelligent people have spent decades decoding what makes us want to do stuff. The investment of all that human capital has payed off. It turns out […]

Take The “Bored” Out Of Onboarding: 5 Tips
By: Ashish Gambhir

Hiring employees is expensive. Retaining them is difficult. Leverage these tips to make the onboarding process smooth as silk and launch careers on a high note. 1. Draft Them to the Team: Camaraderie is the name of the game in an effective workplace. Integrating new members into the team isn’t as simple as hiring them; […]

3 Benefits Of Tracking Employee Engagement
By: Ashish Gambhir

Employee engagement: just another jargony buzzword, right? Pump the brakes. Engagement is crucial for companies to maximize profits. Don’t believe me? Believe this list of reasons I compiled. 1. Productivity You hire two identical workers. Each has the same skill level, the same education, and strikingly similar personality traits. You suspect they might be twins […]

5 Ways To Forge Loyal Customers
By: Ashish Gambhir

There’s a hole-in-the-wall dim sum place in my neighborhood. It’s the standard fare: quaint ambiance, faux wooden floors, decent pork shumai. What’s remarkable about this restaurant is not the decor or the cuisine; it’s not about to make the Zagat list any time soon. The quality that elevates this place into the 99th percentile of […]

Engagement-Schmagement: What Does It Mean; Why Should I Care?
By: Ashish Gambhir

“Frontline employee engagement — is that like synergy?” It wouldn’t be the first time I’ve fielded that question. Needless to say, it isn’t; however “engagement” is ambiguous in the way of all corporate jargon, and it’s not difficult to see why the query arises. The difference between synergy and engagement: synergy is a harmless concept […]

Your Company Is Clogged. Plunge It.
By: Ashish Gambhir

If your company fields frontline employees, chances are your pipes are clogged. No, not literally (we hope). The pipes we’re talking about shuttle information. Here’s the deal. In a perfect world, the customer feedback cycle would consist of four simple steps: listening, understanding, taking action, and engaging. Each step is intuitive. Listening allows us to […]